The tram operator -‘Metropolitano de Tenerife’ - has two offices, one at each terminus, which deal with customer enquiries and provide general information on the service (routes, timetables, bus connections) as well as information on standard tickets, multi-journey tickets and monthly passes, all of which can be purchased directly from the offices. They also handle complaints and suggestions from customers and act as lost property offices.

In addition to the above, the offices also deal with enquiries from customers that require the presence of a company representative.

Saver tickets for multiple tram journeys can be purchased from newspaper stands/shops and other usual outlets. The multi-journey tickets are the same as those used for travel on TITSA buses and can therefore be purchased from all outlets where these are sold.

The different range of tickets may also be purchased from automatic vending machines located at stops. The machines are user-friendly, with clear and simple operating instructions. Passengers who receive on the spot fines from inspectors for travelling without a ticket can pay the fines via these machines also.